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Privacy Policy for Your Malaysia Account

Account data, cookie choices and payment records linked to Touch 'n Go, GrabPay, Boost dan FPX are explained here so you know what we collect, why we keep…

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CONTACT ROUTES

Contact Us About Privacy Rights

Privacy questions should reach the team channel that can act on them. When you contact us, include your account name, the device you used, the payment method involved if relevant and a clear description of what you want checked. We may ask for extra verification before discussing account data so that changes are not made by someone else, especially where wallet records or profile changes are involved.

Team online

Live chat privacy help

Use live chat for quick privacy questions while you are signed in. Our support team can check account data categories, cookie settings and recent wallet references without asking you to post full card or bank details.

Email privacy desk

Send privacy requests by email when you need a written record. Add your account name, contact number, subject line and the action you want, such as correction, copy request or deletion assessment.

Wallet data questions

Raise payment-data questions through the wallet help path if Touch 'n Go, GrabPay, Boost dan FPX records are involved. We separate payment checks from game activity so the right team can respond.

DATA HANDLING

How We Handle Account Privacy

Our privacy work sits inside day-to-day account operations, not a separate afterthought. We map the data collected at account opening, login, wallet use, support chats and cookie prompts, then set access roles…

Data we collect

We collect contact details, login records, device signals, wallet references and support messages when they are needed for account operation. Sensitive data is handled with narrower access so only the team handling the task can view it.

Cookie choices

Cookies help keep sessions active, remember language choices and measure page faults. You can clear or block them in your browser, though some account functions may need session cookies to keep your login stable.

Account security checks

We use access controls, activity checks and verification steps before changing sensitive account data. If we see unusual login behaviour, we may pause privacy-related changes until we confirm the request came from you.

Retention windows

We keep personal data only for operational, legal, accounting and dispute reasons. When a record is no longer needed, we delete it, mask it or separate it from direct account identifiers.

Payment record use

Touch 'n Go, GrabPay, Boost dan FPX references are used to match wallet requests and resolve disputes. We do not ask you to send full banking secrets through chat, email or public channels.

Correction requests

You can ask us to correct contact details, update profile fields or assess a deletion request. We verify your identity first, then confirm what can be changed under law and operational record duties.

Privacy Policy Questions You May Ask

These answers explain how our Privacy Policy works after you open an account and when you make a privacy request. They focus on account data, payment references, cookies, correction steps and contact paths. If your situation involves local eligibility, access depends on local law and is available where local law permits. For account safety, we answer only after reasonable checks.

When you open an account, we collect contact details, login records, device signals and verification data needed to run the account. If you use Touch 'n Go, GrabPay, Boost dan FPX, wallet references may also be stored.

We keep payment records to match deposits and withdrawals, investigate mismatched wallet entries and meet accounting duties. The record normally includes transaction references, time, amount and payment channel, not your full banking secret.

Yes. Send a request through chat or email with your account name and contact details. We verify that the request is yours, then provide the data we can share under law and operational limits.

Cookies keep your session active, remember preferences and help us detect page errors. You can manage them in your browser, but blocking session cookies may affect sign-in, wallet display or support chat access.

Contact support with the detail that needs correction and any proof we ask for. We may need a fresh verification step before changing phone numbers, email addresses or payment-linked fields.

We share limited data only when vendors help with hosting, analytics, payment processing, identity checks, security or support. Each disclosure is tied to a business or legal need; we do not sell your personal data.

We keep data for as long as needed to operate your account, resolve disputes, meet legal duties and protect the service from misuse. After that, we delete, mask or separate records from direct identifiers.

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